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Browse 9 ACE Cash Express Customer Reviews and Complaints

Browse 9 ACE Cash Express Customer Reviews and Complaints

We asked for that loan for $1000. But I was told to wire back part of the money (second mistake) before I could get the money.

Today i have already been looking to get my account that is checking straight they kept telling me personally to deliver $200 to get $2000. So now I am stuck with very nearly a lot of bucks to pay for straight straight straight back my bank.

I do not care just how much you want cash, TRY NOT TO CONTACT THEM.

Main point here: No, I would personally not endorse this to a pal

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Bad destination to conduct business

ACE money Express is really a bad financial institution; they are going to let you know this and lie for your requirements. So they really took out of the payment which shouldn’t have occurred once I chatted to someone about walking into the store to pay it off yesterday. I didn’t would like them to electronically remove it of my bank, that they did already. The woman we chatted to stated it was fixed by her and therefore i could simply walk in and spend. Nope, they nevertheless took it out electronically and today i’ve a balance that is negative of these stupidity! Your worker did do her job n’t appropriate. i would really like to talk with a person who checks out this. I’m right that is unhappy and don’t have money at this time because if this.

Bottom Line: No, I would personally not endorse this to a pal

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I became scammed

  • By Alden W. ,
  • Montana ,
  • Jul 27, 2018
  • Verified Reviewer

I happened to be hopeless, and I also’m sorts of old college. I happened to be really foolish maybe maybe not things that are checking very very very first. All i could let you know is be cautious and not spend any such thing at the start. I really hope the FBI or even the ongoing business can perform one thing. He swindled me personally away from $1800, I feel so stupid for letting this take place. And this man ended up being working away from Florida and that is about all i understand. Then a call was received by me from two other cash loaners. I am on impairment and I also had my automobile catch on fire. I reside outside of town and so I required a vehicle pronto, therefore I ended up being hopeless. Cash Express could be the the one that set me personally up with this specific man into the beginning. I sure hope Cash Express causes it to be right with me personally. Well, i decided to alert other people. Thank you.

I experienced compensated charges at the start and I was had by him purchase Bing Enjoy present cards and kept asking for lots more cash. We never received any loan whatsoever.

Main point here: No, I would personally not advocate this to a buddy

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Effortless and affordable

  • By Don Alger ,
  • Minnesota ,
  • Might 2, 2018
  • Verified Reviewer

The process was super fast, super easy, and best of all, AFFORDABLE except for having to wait unnecessarily on hold with the ACE rep for my bank to answer to verify my account. I became able to get the funds We required quickly (24 -48 hours), therefore the prices blew me personally away; they charge over 300per cent less interest than dozens of other wahooos around. Now i am aware where you should turn once I require only a little scratch that is extra.

Important thing: Yes, i would suggest this to a pal

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We started off decent to my installment loan. I’m now buying a house and my underwriter desired a “paid in full” to my loan, them off two months early so I paid. ACE then declined to offer me personally a “paid in complete” receipt whenever the loan was paid by me down. They stated it really is against their business policy, therefore if we lose my odds of getting my house due to ACE’s screw up inside their business policy, they may be set for a surprise that is big. I am talking about exactly exactly just how difficult is it to place a contact target in a message and state “loan is paid in complete.” Exactly what does that just simply take, two moments? I do believe it really is a really sorry solution to treat your customers whenever many organizations whenever you spend them off you’ll get a receipt you are compensated in complete close to the location. I really do not endorse this ongoing business to anybody.

Main point here: No, I would personally not endorse this to a buddy

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We spoke with a person whom said that We received an installment loan simply to have $759.22 placed into my account after which to understand it absolutely was now a fictitious product. It made my account stepped on and price me costs. Now i will be told they don’t program my state.

Well, as a working mother one time my automobile required servicing. Totaling $900. ACE managed to provide me personally $300. I happened to be really thankful, so when time went by We paid my loans due every month despite having two re re re payment plans, there is never ever a fee that is late. We paid in complete today, and I also wish i will not require another loan. But if i really do, i am aware i am only utilizing ACE. My other loan continues to be 8 weeks to choose your competitors. Thanks ACE, truthfully. Life saver!

If at all possible, I would personally provide them with a negative 100. They’ve been the WORST business to manage EVER!

We had a need to refinance my loan because I wasn’t prepared to make my payment, thus I went online to take action, since the e-mail instructed. Their site makes no sense whatsoever and it is maybe perhaps not user-friendly at all.

We attempted to pick the possibility in my situation to pay for the minimum feasible and had not been certain that I experienced done it properly or perhaps not. We called their customer support line and talked with an agent. I informed her of just just what We required and that I became maybe not certain that I experienced done the demand properly or perhaps not. She explained if I wanted to refinance or to extend, I said I wanted to do whichever got me to make the payment next month and not the next day, she said this was to refinance, which is what I had done) and I didn’t need to worry that I had done it correctly (after asking.

She claimed all that asian online date could be taken had been solution costs, which may be between $150-$200. And I also asked her AGAIN that it was all taken care of if she was sure it was all completed and done correctly and if there was nothing I needed to do further, and she assured me.

Well, the day that is next exactly exactly what do you realize? The complete loan quantity and solution costs had been deducted from my account. It don’t cause an overdraft, but it left me with nothing to spend other bills We had a need to spend. Obviously, I called straight away to rectify this simply to get another rep whom claims you’ll find nothing that you can do because the loan had been compensated in complete.

Pardon me, but is it my fault your business messed up? NO! She had not been sympathetic or apologetic at all bit that is minimal. An attitude was had by her that reflected she could care LESS for the misfortunes her peer had triggered me personally. She informed me personally we had called to cancel the refinance and therefore we hung up on the rep. Used to do no such thing!

I informed her this is wrong, and her reaction had been that this is that which was notated by that same agent. You are being told by me she screwed up my account and you’re likely to phone me a liar and say that the coworker could not have perhaps all messed up? How DARE you.

We asked for a manager, and she basically stated the same whilst the past agent. The only thing she did various was provide me personally a contact to submit my grievance where i possibly could PERHAPS understand this corrected. POSSIBLY? Following the terrible customer support We have gotten each step of this method? And exactly why did your agent perhaps maybe not offer that email to me?I realize there are particular things supervisors can perform that regular representatives can not do, but supplying a contact target just isn’t one of those. Why does this business and representatives perhaps maybe maybe not do just about anything to help clients they’ve screwed over?

We delivered the e-mail and additionally they stated they’d refund any overdraft charges We received and asked me to confirm my account. I’ve confirmed it times that are several they keep asking me personally to repeat, but in either case, i will be perhaps not asking for overdraft costs straight right back, i am asking when it comes to loan add up to be reversed! How difficult is this to accomplish?